Portfolio

Selected Projects

Agentic AI, RAG, and enterprise NLP delivered across healthcare, banking, government, telecom, and consumer sectors.

Healthcare · AI Governance Mercy (Healthcare System), USA

Responsible AI Governance & Vendor AI Risk Assessment

  • Currently leading AI governance for the client's vendor intake process, enabling safe, compliant, transparent, and ethical adoption of AI solutions while reducing risk and ensuring regulatory alignment.
  • Conducted comprehensive governance assessments for 30+ AI vendors, including detailed reviews of AI governance questionnaires, model cards, and supporting documentation, plus ongoing follow-up discussions to raise and address concerns.
Mercy Responsible AI Framework Coalition for Health AI (CHAI) AI Risk Assessment Vendor Governance & Due Diligence Model Cards
Healthcare · Agentic AI Zero Hour Health, USA

AI-Powered Smart Triage Assistant

  • Directed the AI strategy to design, build, and deploy an agentic AI-powered employee health triage assistant that automated case routing and generated triage recommendations (work clearance or exclusion) from client clinical playbooks, reducing nurse workload while preserving human oversight.
  • Optimized operational efficiency: <1 minute first response time, targeting a 40% reduction in nurse effort per ticket, >85% nurse approval of AI recommendations, zero abandoned cases, and human-like, empathetic interactions.
Vertex AI Agent Development Kit (ADK) Generative AI Agentic AI
Intelligence · Agentic AI Confidential, Offshore

LLM-Powered Open Source Intelligence (OSINT) Platform

  • Architected an agentic AI platform for large-scale open-source intelligence collection, organization, and analysis using hybrid retrieval and agentic workflows.
  • Developed an on-premise intelligence pipeline that fetched internet data by topic/question, clustered results using HDBSCAN, summarized and ranked clusters against the query, and synthesized final answers/insights.
LangGraph LangChain Ollama / Llama 3.2 PostgreSQL (pgvector) Docker
Banking · RAG Westpac (Bank) with Mastercard, Australia

AI-Powered Virtual Agent

  • Architected and deployed a RAG-based virtual agent for banking customer support, enabling role-based knowledge retrieval with cited responses to improve accuracy and reduce resolution time.
  • Designed scalable knowledge management with automated document ingestion, deletion, and feedback mechanisms — achieving ~90% accuracy during UAT across Westpac, Mastercard, and automated LLM evaluations.
Azure OpenAI Azure AI Search Azure SQL & Functions LangGraph RAG
Enterprise · Document AI Johnson & Johnson (USA, Singapore & Australia)

Enterprise AI Case Intelligence Platform

  • Advised a team of 5 data scientists on an end-to-end AI orchestration pipeline integrating email classification, named entity recognition, OCR, document intelligence, sentiment analysis, summarization, and automated workflow routing.
  • Email classification categorized incoming messages into PO discrepancies, invoice discrepancies, or general customer queries — enabling precise downstream routing and faster resolution.
LangGraph / LangChain AWS SageMaker Fine-tuning DistilRoBERTa BM25 · OCR · RAG
Government · Text-to-SQL Government Department, Pakistan

Text-to-SQL Assistant

  • Led a team of 3 engineers to deliver a secure, on-premise Text-to-SQL platform enabling government officials and analysts to query complex relational databases in natural language for policy, compliance, and operational decisions.
  • Designed modular AI workflows for intent understanding, schema-aware SQL generation, execution validation, secure query processing, and AI guardrails to minimize hallucinations.
Azure OpenAI LangChain / LangGraph ChromaDB Azure VMs & Containerization
Consumer · Conversational Commerce Haleon, Consumer Healthcare Company, Singapore

Multilingual AI Shopping Assistant

  • Led development of an enterprise conversational commerce assistant supporting multilingual customer interactions across English, Mandarin, and Arabic markets.
AWS Lambda & API Gateway Claude Haiku via Bedrock Bedrock Knowledge Base OpenSearch / DynamoDB / S3 / RDS LangChain Selenium
Enterprise · RAG & Text-to-SQL Engro Corporation, Pakistan

Enterprise HR Policy Assistant & Text-to-SQL Platform

  • Delivered a RAG-based enterprise HR policy assistant enabling employees to instantly access organizational policies through conversational AI.
  • Integrated a Text-to-SQL capability allowing teams to retrieve structured organizational information using natural language.
AWS Lambda & API Gateway Claude Sonnet via Bedrock S3 / RDS / OpenSearch / DynamoDB LangChain · RAG
HR Tech · Generative AI ERP, Pakistan

Resume Parsing & Candidate Ranking Engine

  • Designed and developed a Generative AI solution automating resume parsing and candidate ranking with a configurable hybrid ranking algorithm combining weighted resume feature scores and embedding-based semantic similarity against job descriptions.
LangChain OpenAI AWS Lambda & S3 Generative AI
Banking · Forecasting Bank, Pakistan

ATM Cash Optimization Platform

  • Led development of an ATM cash optimization solution leveraging the Prophet forecasting model and data-driven adjustments, reducing nationwide average excess cash holdings from PKR 4 million to PKR 2.8 million while significantly minimizing ATM cash shortages.
Prophet Python / SQL Time-Series Pandas / NumPy / Scikit-learn
Healthcare · Forecasting Healthcare Organization, USA

Nursing Staff Forecasting for Healthcare

  • Developed predictive workforce planning models using the N-BEATS deep learning architecture to forecast nursing staff demand across hospital units, enabling proactive scheduling, reduced understaffing risks, and improved patient care continuity.
N-BEATS Time-Series Forecasting Python · Pandas · NumPy
Government · Training Pakistan Telecommunication Authority

Enterprise AI Capacity Building

  • Developed and delivered enterprise AI training under aggressive timelines, balancing business expectations with practical AI adoption strategies.
  • Earned outstanding client feedback for training effectiveness, relevance, and delivery quality.
Early Career · Software Development

Other Projects

  • Built a standalone offline Inventory Management System and Point-of-Sale terminal for a local grocery store using SQL Server and C#.
  • Developed a standalone online portal for a law firm using SQL Server and ASP.NET with C#.
  • Delivered a Meeting Management System using SQL Server and ASP.NET with C# during a two-month internship at Pakistan Telecommunication Company Limited (PTCL).
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